Terms and conditions of sale

1. Seller

The online shop is operated by Pharmacie de Cologny SA, Place du Manoir 20, 1223 Cologny, Switzerland. Phone +41 22 735 35 84, email info@pharmaciedecologny.ch. The pharmacy is run under the responsibility of a pharmacist authorised to practise in the canton of Geneva.

2. Scope

These general terms and conditions govern all sales concluded through the online shop on pharmaciedecologny.ch between Pharmacie de Cologny SA (“the Pharmacy”) and its customers. By placing an order, you confirm that you have read and accepted them. The version in force on the day of your order applies. Purchases made directly at the pharmacy counter are not governed by these terms. In the event of any discrepancy between language versions, the French version prevails.

3. Products

The online shop offers health, wellness, food supplement, cosmetic, oral hygiene and home products. Product descriptions and images are provided with care but may differ slightly from the actual product; packaging can change without notice.

Prescription-only medicines are not sold online. They are available only at the pharmacy on presentation of a valid prescription, or delivered by our own courier after a prescription has been submitted. For certain non-prescription products, we may contact you before dispatch for a short pharmaceutical check, limit the quantities sold or refuse an order if the product is not appropriate for you. The health information on this website does not replace the advice of a doctor or pharmacist.

4. Prices

Prices are shown in Swiss francs (CHF) and include Swiss VAT at the applicable rate. Delivery charges, if any, are shown separately at checkout before you confirm your order. We may change prices at any time; the price applicable is the one displayed when you place your order. In the event of an obvious pricing error, we reserve the right to cancel the order and refund any amount paid.

5. Orders and conclusion of the contract

You select your products, check your basket, choose delivery or collection, enter your details and pay. Before confirming, you can review and correct your order. After confirmation, you receive an email acknowledging your order: the contract is concluded at that moment.

We may refuse or cancel an order, in particular in the case of unusual quantities, products out of stock, a product unsuitable for the situation described, incomplete or incorrect information, or a previous dispute; any amount already paid is then refunded. If an ordered product is no longer available, we inform you and offer a later delivery date, an equivalent product or a refund for that product.

6. Payment

Payment is due when the order is placed. Card payments are processed securely by our payment provider Stripe; we never have access to your full card details. Other payment methods may be offered at checkout, such as bank transfer, in which case the order is prepared once payment has been received.

7. Delivery and click & collect

• Delivery area: we deliver to addresses in Switzerland only.
• Local delivery: in Cologny and certain neighbouring communes, orders can be delivered by our own courier.
• Postal delivery: elsewhere in Switzerland, orders are sent by post.
• Click & collect: you can choose to collect your order free of charge at the pharmacy, Place du Manoir 20 in Cologny, during opening hours, once we have told you it is ready.

Delivery times are given for information only. A delay does not entitle you to damages, but if delivery does not take place within a reasonable time, you may cancel the order and obtain a refund for products not delivered. Orders awaiting collection are kept for a reasonable period, after which we may cancel them after informing you.

Please check your parcel on receipt and report any damage, missing or incorrect item as soon as possible, with photos if possible, to info@pharmaciedecologny.ch. Risk passes to you when the products are handed over to you or, for postal deliveries, to the carrier, subject to mandatory legal provisions.

8. Returns and exchanges

Swiss law does not provide a general right of withdrawal for online purchases. As a commercial gesture, we accept the return of unopened, intact products in their original sealed packaging within 14 days of receipt, after prior agreement by email or phone. Return costs are borne by the customer, unless the error was ours. The refund is made using the original payment method once the returned products have been checked.

For reasons of hygiene, safety and traceability, the following cannot be returned unless defective: food supplements, health and care products whose packaging has been opened or seal broken; opened or used cosmetics, oral hygiene and personal hygiene products; products requiring a cold chain or special storage conditions; products prepared or ordered specially for you; candles and home fragrances whose packaging has been opened.

9. Warranty

We guarantee that the products delivered match their description and are free from defects at the time of delivery. Please check the products on receipt and report any visible defect without delay, at the latest within 8 days of receipt, and any hidden defect as soon as it is discovered. If a defect is confirmed, we will, at our choice, replace the product or refund its price; any other warranty claim is excluded to the extent permitted by law. The warranty does not cover damage resulting from use contrary to the labelling or package leaflet, improper storage or normal wear. Any manufacturer’s warranties remain reserved.

10. Liability

Our liability is limited to direct damage caused intentionally or through gross negligence, within the limits permitted by law. Liability for slight negligence, indirect or consequential damage and loss of profit is excluded to the extent permitted by law. Mandatory provisions, in particular those of the Federal Product Liability Act, remain reserved. The information and advice published on the website are general and do not replace a medical consultation or personalised pharmaceutical advice. We are not liable for temporary interruptions of the website or technical malfunctions beyond our control.

11. Data protection

Personal data collected when you place an order is processed in accordance with Swiss data protection law and our privacy policy.

12. Intellectual property

The content of the website (texts, photographs, logos, layout) is protected by copyright and trademark law. Any reproduction without prior authorisation is prohibited. Product brands mentioned belong to their respective owners.

13. Changes to these terms

We may amend these terms at any time. The new terms apply to orders placed after their publication.

14. Applicable law and jurisdiction

These terms and all contracts concluded through the online shop are governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods. The courts of the canton of Geneva have jurisdiction, subject to the mandatory jurisdiction rules that protect consumers. We always try to find an amicable solution first: please contact us at info@pharmaciedecologny.ch.